Privacy Policy

Introduction

Pure Cleaning and Restoration (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website purerestorationutah.com or use our emergency restoration services.

Information We Collect

Personal Information You Provide

• Contact Information: Name, phone number, email address, and property address
• Service Details: Information about your restoration emergency, property damage, and service requests
• Insurance Information: Insurance carrier details and claim information when applicable
• Payment Information: Billing address and payment details for our services

Information Automatically Collected

• Website Usage: Pages visited, time spent on site, and browsing patterns
• Device Information: IP address, browser type, and device characteristics
• Cookies: Small data files stored on your device to improve website functionality

How We Use Your Information

We use your information to:

• Provide Emergency Services: Respond to your restoration emergencies and complete requested services
• Insurance Coordination: Work with your insurance company to process claims
• Communication: Contact you about appointments, service updates, and follow-up care
• Website Improvement: Analyze website usage to enhance user experience
• Legal Compliance: Meet regulatory requirements and legal obligations

Information Sharing

We may share your information with:

• Insurance Companies: To process claims and coordinate coverage for restoration services
• Subcontractors: Certified professionals who assist with specialized restoration work
• Legal Authorities: When required by law or to protect our rights and safety
• Service Providers: Third-party vendors who help us operate our business (payment processing, website hosting)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications

Emergency Services

For emergency restoration services, we may collect and process your information immediately to respond to urgent situations. This processing is necessary to protect your property and health.

Cookies and Tracking

Our website uses cookies to:

• Remember your preferences and improve website functionality
• Analyze website traffic and user behavior
• Provide relevant content and improve user experience

You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Service records may be kept for several years for warranty and legal purposes.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of any changes.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Pure Cleaning and Restoration
Phone: (801) 750-2928
Email: info@purecleaningutah.com
Address: Kaysville, Utah
Website: purerestorationutah.com

For emergency restoration services, call us immediately at (801) 750-2928 – available 24/7 throughout Northern Utah.

This Privacy Policy complies with applicable privacy laws and regulations. For legal advice regarding privacy compliance, consult with a qualified attorney.